Terms & Conditions

Scope Of Services:

Dilada Massage Therapy offers professional massage therapy services for relaxation, stress/pain relief, and overall wellness. Our qualified massage therapist is dedicated to alleviating discomfort, reducing muscle tension, and promoting your overall well-being.

Medical Disclaimer:

Please note that massage therapy is not a substitute for medical treatment. While our massage services may provide relief of pain from certain conditions, it is important to consult with your healthcare professional for any specific medical concerns or conditions that you may have. We encourage you to inform your therapist about any existing medical conditions or injuries prior to your session.

Individual Results:

We understand that everyone’s experience with massage therapy may vary. While many clients may experience positive results, the outcomes can differ from person to person. Factors such as individual physiology, health conditions, and lifestyle choices can influence the effectiveness of the treatment.

Consent and Comfort:

Your comfort and well-being are of utmost importance to us. Before the session begins, your therapist will explain the treatment plan and techniques involved. You have the right to ask questions, provide feedback, and communicate any concerns during the session. Additionally, your informed consent is required for the therapist to proceed with the treatment.

Privacy and Confidentiality:

Dilada Massage Therapy maintains strict confidentiality regarding your personal information and any details shared during your sessions. We adhere to strictest of privacy laws and regulations to ensure the protection of your privacy rights.

Cancellations and Rescheduling:

We understand that unforeseen circumstances may arise, requiring you to cancel or reschedule your appointment. We kindly request a minimum of 24 hours’ notice for any changes or cancellations to avoid a cancellation fee. Failure to provide sufficient notice may result in a cancellation fee equivalent to the full cost of the scheduled service.

Payment and Refunds:

Payment for services rendered is due at the time of your appointment. We accept various forms of payment, including cash, credit/debit cards, or other methods as specified by Dilada Massage Therapy. Refunds are not provided for services already rendered, but we are committed to addressing any concerns or issues you may have regarding your session. Please reach out to us within 48 hours of your appointment if you have any questions or require further assistance.

Code of Conduct:

Dilada Massage Therapy maintains a professional environment where respect, dignity, and appropriate behaviour are expected from both clients and therapists. Any inappropriate conduct, including but not limited to harassment, verbal, or physical abuse, will not be tolerated and may result in the immediate termination of the session and/or legal action.

By booking an appointment with Dilada Massage Therapy, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. We strive to provide a safe and comfortable environment for all our clients, and we appreciate your cooperation in creating a positive experience. If you have any questions or concerns regarding our terms and conditions, please feel free to contact us.